Refund & Cancellation Policy

1. The rule

CVPRO sells three fixed-price packages and optional add-ons at www.cvpro.in/book, provided by TALPRO INDIA PRIVATE LIMITED (CIN U74999KA2020PTC135946, GSTIN 29AAHCT9485A1ZX).

• Payments are non-refundable once confirmed. Our work starts from the moment you pay — a reviewer is assigned and time is reserved for you — so we do not refund a change of mind, a package you decide not to use, or a package that lapses unused.
• There is no subscription. Every payment is one-time; nothing renews and no mandate is stored, so there is nothing to cancel.
• No refund is available on the basis of a hiring outcome. We improve how your record reads; employers decide outcomes. See What we refuse to do.

2. When we always refund in full

The rule above never takes away these cases:

• Charged twice, or charged in error — refunded in full. Tell us within 7 days of the charge.
• Payment failed but money left your account — Razorpay and your bank reverse it automatically, usually within 5–7 working days. If it has not arrived, write to us and we will chase it.
• We do not deliver — if the delivery window stated on the booking page passes (counted from when we receive your documents), and we cannot put it right promptly, you get a full refund of the undelivered package.
• We decline your case — if, after reading your record, we decide we cannot honestly serve you, we refund everything not yet delivered.

3. Validity and rescheduling

• Every package is valid for 15 days from the date of payment. Please send your CV (and, for the Complete Leadership Package, the job description you are targeting) and book any included call within that period. After 15 days an unused package lapses and is not refundable.
• Delivery times on the booking page are counted from when we receive your documents, not from payment.
• You may reschedule an included Microsoft Teams call once, free, with at least 24 hours’ notice. A call missed without notice counts as delivered; your written files are still sent.
• If we need to move your call, we will offer a new slot within 3 working days and the 15-day validity is extended to match.

4. If you disagree with what we delivered

This is not a refund case, but we take it seriously. Raise it within 14 days of delivery and we will use your included clarification or revision round to correct anything factually wrong or unclear. If we got a fact wrong, we fix it and say so.

5. How to ask

Write to [email protected] from the email address you paid with, and include the amount, the date, the Razorpay payment reference from your receipt and one line on what went wrong. We acknowledge within one working day and decide within three. Approved refunds go back to the original payment method through Razorpay, which typically takes a further 5–7 working days depending on your bank.

Not satisfied with the decision? Escalate to the Grievance Officer, Talpro India Private Limited — [email protected], +91 80 4094 8407, Mon–Sat 10am–7pm IST.

6. GST and invoices

Prices on the booking page are shown before GST. GST at the applicable rate (currently 18%) is added at checkout and shown as a separate line. A tax invoice is issued by Talpro India Private Limited, GSTIN 29AAHCT9485A1ZX. Where a refund is approved, the GST charged on it is refunded too.

This policy sits alongside our Terms of Service and does not limit any right you have under Indian consumer law, including the Consumer Protection Act, 2019.