1. The Grievance Officer

Write to [email protected] with the subject line "Grievance", your name, the service concerned, and what went wrong. If email is not possible, use the contact page and mark the message as a grievance.

2. Timelines

• Acknowledgement: within 48 hours (working days, IST).
• Substantive response: within 15 days for service and billing matters.
• Data-protection grievances under the Digital Personal Data Protection Act, 2023: resolved within the statutory period and in any case within 30 days.

3. What you can raise

• Service quality or delivery disputes for any CVPRO package or coaching engagement.
• Billing, invoicing and refund disputes (see the Refund Policy first — most cases are resolved by it directly).
• Conduct of a panel coach, including any suggestion of an outcome promise, boundary breach or confidentiality lapse — treated with priority.
• Exercise of your data rights: access, correction, erasure, consent withdrawal (Privacy Policy, section on your rights).
• Misrepresentation by anyone claiming to act for CVPRO — including fake job offers made in our name. We never charge for jobs and never promise employment; report such approaches immediately.

4. How we handle it

• Every grievance gets a reference ID and a single accountable owner.
• Coach-conduct grievances are reviewed against the published standards; substantiated breaches lead to remediation up to removal from the panel.
• We keep grievance records for three years for accountability, handled per the Privacy Policy.

5. Escalation

• If you are unsatisfied with the resolution of a data-protection grievance, you may approach the Data Protection Board of India as provided under the DPDP Act, 2023 — after first raising it with us, as the Act requires.
• For consumer disputes, remedies under the Consumer Protection Act, 2019 remain available to you; nothing in our terms removes them.
• Contractual disputes follow the Terms of Service: good-faith resolution first, then courts at Bengaluru, Karnataka.